InterJet Support Area
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  • HELP!!!
    • First of all, don't worry.  Take a look below at some of the frequently asked questions.  These will typically answer most of your questions.  If not, please e-mail us at: info@interjet-upgrade.com
  • What is the "peripheral network?"
    • Your Interjet has shielded you from those nasty people on the internet that try to gain access to your system and look at your files.  It has done this by dividing your system into two networks -- your internal network and your peripheral network.  Your internal network is your office network where your computers normally reside.  When they want to connect to the Internet, the Interjet lets them pass through the 'firewall" to the internet, through an analog modem or an ISDN modem.
      There is another, faster way to connect to the internet, and that is through the use of DSL, T1, Cable or other routers.  These other devices reside and connect to the Interjet's peripheral network.  In order to connect to the Interjet, it has to be upgraded with a card and the peripheral network configured.  You can think of the peripheral network as the "hostile" or internet side of the firewall.  Anything on the peripheral network can typically be accessed by anyone on the internet.
  • What's Up with with the Whistle Home Page?  IBM Gives UP ! ! !
    • It's official -- IBM has giving up on both the Interjet I and II.  As you probably know, the all tech support for the Interjet I was serviced by a 1-900 number -- they have officially discontinued support for the Interjet I and II as of November 1, 2001.  Don't worry though, we're still here!  You will also notice that as of mid January, the Whistle web site is also no more.  What does this mean for you?  NOTHING!!! We're still here and will be for a long, long time.  We're here to help you with your problems, fix your broken units, hold your hand during the difficult times and just answer those real "dumb" questions. Don't worry!
  • What operating system does the Interjet use?
    • Currently the Interjet is loaded with a flavor of Unix known as FreeBSD.
  • Why should I upgrade to more RAM?
    • Simple: More RAM means more speed.  We've noticed up to a 400% increase in reaction speed of an upgraded Interjet compared to one with only 8 meg.
  • What benefits does the "peripheral network" upgrade offer me?
    • Depending on how you are currently configured, with the upgrade you can take advantage of the awesome speeds of DSL (Digital Subscriber Line.  See What's DSL below)  DSL speeds top over 1 mbs!  That's over 20 times faster than your 56k modem!  Also, with DSL you have a full time connection to the internet -- no more waiting to connect.  Also, usually it's cheaper.  For your business users, did you know that every time you connect on your business line, either with analog modem or ISDN, that your telephone company might be charging your a per-minute connect fee?   In California, Pacific Bell (our telephone company) charges 3 cents to connect and 1 cent per minute thereafter.  On ISDN those charges are double.  High school math tells us that a full time connection on an analog line will cost over $430.00 per month; or over $800.00 for ISDN! Yikes!  Add to that ISP fees and all of a sudden analog ain't cheap!
      ...enter DSL.  A full-time DSL connection, even at a "slow" speed of 192Kbps, can cost less than $100.00 per month including ISP fees. 
  • What is DSL?
    • DSL or Digital Subscriber Line a.k.a. ADSL or SDSL are all fancy terms for a full-time connection to the internet on a pair of standard telephone wires that bypasses the telephone company's equipment and ends up in your ISP's computer room. 
  • What warranty do you offer?
    • We offer 60 days on our parts and labor.
  • "root" access?  What's up with that?
    • Your interjet's operating system is based on Unix.  With root access, you can telnet into your Interjet and snoop around, modify how the system operates, etc.
  • Why does my Interjet have a battery?  Why is this important?
    • Your Interjet has a lead-acid rechargeable battery inside that prevents it from losing data during a power outage.  If your battery is old and cannot provide enough power during an outage, your Interjet may become damaged and inoperable.  Click HERE for more info.
  • VPN / Secure Remote Access Add-On.  HELP!!!
    • I want to enable Secure Remote Access -- How do I do it?  Whistle used to allow you to enable the secure remote access at no charge.  I have spoken to them about it and they claim that they still do offer it, but that their web site (where you go to get the enabling "key") is not working right now.  In truth, their web site has been non-functional for over 6 months now.  They obviously do not plan to fix it.  Now the truth... a little "bird" over at IBM told me, in a cry-on-my-shoulder session, that IBM's purchase of Whistle was not all roses.  In fact, there were some employees that were down-right pissed.  Some of these programmers, allegedly (legal wimp-out term), did not pass on the VPN code to IBM.  It "disappeared", I was told.  Anyway, the "crash" of the VPN activation portion of the Whistle web site did closely correspond to the take over by IBM.  So, what does this really mean?  NO VPN through the normal activation method.

      We are working on a fix for the SRA that will allow you to turn it back on without going through Whistle/IBM.  As we make progress, we will keep you posted by adding info here.  In the mean time, if you have a NT server machine on your internal network, you can poke a hole in your firewall to point VPN traffic to your NT machine.  There are also solutions sold by third party vendors, or if you have tons of time on your hands, you can try your luck at building a Linux box. If we get enough inquiries about this feature, we will post a how-to on this web site under the tech-support area.


Tel: 1-888-311-3305  / Fax: 1-925-939-8966   email: info@interjet-upgrade.com
Mailing address:  2116 N Main St Ste G, Walnut Creek, CA 94596

© 1996-2003 Computer Magic. (a division of Advertising Magic, Inc.)  All rights reserved.  Duplication expressly prohibited.  Interjet® is the trademark of Whistle® communications.  * We are in no way affiliated with Whistle communications  or IBM and lay no claim to Interjet, Whistle, IBM or any other trademarks and/or service marks.